Artist HQ – Privacy Policy

Effective Date: Jan 1, 2026

This Privacy Policy explains how Artist HQ (“Artist HQ,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use our website, client portal, and related services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

Contact: hello@artisthq.co

1) Information We Collect

A. Information you provide directly

We may collect information you submit through the Services, including:

• Contact information: name, email, phone number, social handles

• Account information: login credentials (stored via secure authentication methods), profile details

• Project and onboarding information: brand details, creative goals, audience info, preferences, scheduling info

• Billing information: payment status, invoices, transaction history (note: we typically do not store full payment card numbers; those are handled by our payment processor)

• Communications: messages, emails, form submissions, support requests

• Uploads and content: photos, videos, audio, documents, brand assets, and any information contained in those files (“User Content”)

B. Information we collect automatically

When you use the Services, we may automatically collect:

• Device and browser info: IP address, browser type, device identifiers, operating system

• Usage data: pages viewed, time spent, clicks, referring/exit pages, portal activity

• Approximate location: derived from IP address (city/region level)

• Cookies and similar technologies: as described below

C. Information from third parties

We may receive information from:

• Payment processors (e.g., confirmation of payment, billing status)

• Scheduling, CRM, email, analytics, or hosting tools you interact with through our Services

• Social platforms if you connect an account (only if/when we offer that feature and you authorize it)

2) How We Use Information

We use information to:

• Provide, operate, and maintain the Services (website + portal)

• Create and deliver services and project deliverables you request

• Communicate with you (updates, support, scheduling, invoices)

• Process payments and prevent fraud

• Improve the Services (performance, usability, troubleshooting)

• Personalize your experience (onboarding, project workflows)

• Enforce our Terms of Service and protect the Services

• Comply with legal obligations

We do not sell your personal information.

3) How We Share Information

We may share information in limited circumstances:

A. Service providers

We share information with vendors who help us run the Services, such as:

• Website hosting and infrastructure

• Payment processing

• File storage and delivery

• Scheduling and email delivery

• Analytics and performance monitoring

• Customer support tools

These providers are permitted to use your information only to perform services for us.

B. Contractors and collaborators (project delivery)

If you hire Artist HQ for creative services, we may share necessary project information and files with trusted contractors (e.g., editors, designers, developers) strictly for the purpose of completing your deliverables.

C. Legal and safety

We may disclose information if required to:

• Comply with law, subpoena, or legal process

• Protect rights, safety, and security of Artist HQ, our users, or others

• Investigate fraud or security issues

D. Business transfers

If we’re involved in a merger, acquisition, financing, reorganization, or sale, information may be transferred as part of that transaction.

4) Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels, local storage) to:

• Remember preferences and login states

• Understand how people use the Services

• Improve performance and reliability

• Measure marketing effectiveness (if applicable)

You can control cookies through your browser settings. If you disable cookies, parts of the Services (especially login/portal features) may not work correctly.

Optional cookie notice: If you run ads or use marketing pixels (Meta/Google/TikTok), you may want a cookie banner + consent tool depending on where your users are located.

5) Analytics and Advertising (If Applicable)

We may use analytics tools (like Google Analytics or similar) to understand traffic and usage.

If we run ads or retargeting, third parties may collect data via cookies/pixels to show you ads on other sites. You can typically opt out through platform ad settings and browser tools.

If you do not run ads or retargeting, you can remove this section.

6) Data Retention

We keep personal information only as long as necessary to:

• Provide the Services and complete requested work

• Maintain business records (invoices, payments)

• Comply with legal obligations

• Resolve disputes and enforce agreements

We may retain backups for a limited time even after deletion requests.

7) Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no online service is 100% secure, and we cannot guarantee absolute security.

8) Your Rights and Choices

Depending on where you live, you may have rights to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your personal information

• Object to or restrict certain processing

• Request a copy of your information (data portability)

To make a request, contact hello@viral.co. We may need to verify your identity before fulfilling requests.

Email preferences

If you receive marketing emails, you can opt out via the “unsubscribe” link or by contacting us. Transactional emails (billing, account, project updates) may still be sent.

9) Children’s Privacy

The Services are not intended for children under 13 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe a child provided us information, contact us to request deletion.

10) International Visitors

If you access the Services from outside the United States, your information may be processed and stored in the U.S. (and possibly other countries where our vendors operate), where data protection laws may differ from your location.

11) Third-Party Links

The Services may contain links to third-party sites (e.g., YouTube, Instagram, payment pages). We are not responsible for the privacy practices of those sites. Review their policies separately.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Effective Date.” Continued use after changes means you accept the updated policy.

13) Contact Us

Questions or requests?Email: hello@artisthq.co